Privacy Policy

Definitions

• "PHI": Protected Health Information
• "EHR": Electronic Health Record
• "BAA": Business Associate Agreement

1. Contact Information

HealthLogicMD
7400 E. Arapahoe Road, Suite 100
Centennial, CO 80112
Email: info@healthlogicmd.com

2. Information We Collect

a. Personal Information

• Name (first and last)
• Email address
• Phone number
• Date of birth
• Mailing/billing address
• Health information (e.g., symptoms, diagnoses, prescriptions, medical history)
• Insurance information

b. Communication Data

• SMS messages
• Emails
• Phone call logs and recordings (where permitted by law)
• Responses to automated or AI-powered communications

c. Technical & Usage Information

• IP address
• Browser and device type
• Pages visited on our website
• Access times
• Location data (if enabled)
• Cookies and tracking pixels

3. How We Collect Your Information

• Directly from you when you fill out forms, schedule appointments, or communicate with us via phone, SMS, or email
• Automatically through cookies and similar tracking technologies when you use our website
• From third-party service providers that assist us in delivering healthcare, communication, or technical services

4. Use of Information

We may use your information for the following purposes:

• To provide medical services and treatment
• To schedule and manage appointments
• To send you appointment reminders via email, SMS, phone call, or automated robodialing systems
• To send you health updates, alerts, or information relevant to your care
• To comply with legal obligations, including those under HIPAA
• For billing, claims processing, and insurance purposes
• To improve our website, services, and user experience
• For internal analytics and quality control
• To detect, prevent, or address technical issues or security threats

5. Communication and Automated Services

We may contact you using:

• SMS (text messages)
• Email
• Phone calls, including robodialed or pre-recorded messages
• AI-powered communication tools for automated scheduling, reminders, or basic triage

By providing your contact information, you consent to receive communications from us via these channels, including messages sent by automated means, as allowed under applicable laws. Automated communication tools do not provide medical advice and are not a substitute for professional judgment.

If you wish to opt out of non-essential communication, reply "STOP" to any SMS or contact us at info [at] healthlogicmd [dot] com.

6. HIPAA and Protected Health Information (PHI)

HealthLogicMD adheres to the standards of the Health Insurance Portability and Accountability Act (HIPAA). All health-related data we collect and store is protected under HIPAA, and we implement administrative, technical, and physical safeguards to secure PHI.

We only use and disclose PHI for treatment, payment, healthcare operations, or as otherwise permitted or required by law. Any sharing with third parties that involves PHI is conducted under a Business Associate Agreement (BAA), where applicable.

7. Sharing of Information

We may share your information with the following categories of third parties:

• Healthcare providers and professionals involved in your care
• Insurance companies and billing services
• Technology vendors, such as electronic health record (EHR) platforms, email/SMS providers (e.g., Twilio), appointment systems, and telemedicine providers
• Analytics and cookie-based tracking services, such as Google Analytics
• Regulatory and government authorities, when required by law

PHI is shared only when necessary for care coordination, payment, or operations, and always under secure, HIPAA-compliant protocols. We do not sell your personal or health information.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website performance and analyze traffic. This may include:

• Session cookies for navigating the site
• Analytics cookies (e.g., Google Analytics)
• Functionality cookies for storing user preferences

You may opt out of cookies by adjusting your browser settings. Disabling cookies may limit your ability to use certain features of the site.

9. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and maintain appropriate business and medical records. PHI is stored in compliance with HIPAA retention requirements.

10. Data Security

We implement the following safeguards to protect your data:

• Secure servers and encrypted communications (SSL/TLS)
• Data encryption at rest and in transit
• Access controls and authentication
• Regular system audits and vulnerability assessments
• Staff training on privacy and security best practices
• Compliance with HIPAA technical, administrative, and physical security rules

Despite our best efforts, no system is entirely secure. We encourage patients to use discretion and reach out to us with any concerns.

11. Your Rights

You have the right to:

• Request access to your health or personal data
• Request corrections to your data
• Request deletion or restrictions on use (subject to legal/medical necessity)
• Receive an accounting of disclosures
• Opt out of marketing or automated communications
• File a complaint with the U.S. Department of Health & Human Services (HHS) if you believe your rights under HIPAA have been violated

To exercise your rights, contact us at info [at] healthlogicmd [dot] com.

12. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children without parental or legal guardian consent.

13. Third-Party Links

Our website may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing personal information.

14. International Users

HealthLogicMD primarily serves users in the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the U.S., which may have different data protection standards than your country.

15. Text Messaging & Consent

By providing your mobile number, you consent to receive text messages from Health Logic MD, which may include appointment reminders, service updates, or promotional offers. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying “STOP” to any message. For help, reply “HELP” or contact us at 720-446-5190

16. Use of Personal Information for SMS Communication

We may use the phone number you provide to send you transactional or promotional SMS messages. Your information will not be sold to third parties for their marketing purposes. We may share your data with service providers as necessary to deliver these messages.

17. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by updating the effective date and, where appropriate, providing additional notice.

Accessibility

If you require this policy in an alternative format for accessibility reasons, please contact us at info [at] healthlogicmd [dot] com.

Consent

By using our services or submitting your information, you acknowledge and consent to the terms of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or your information, please contact:

HealthLogicMD
7400 E. Arapahoe Road, Suite 100
Centennial, CO 80112
Email: info@healthlogicmd.com